MyVisit Platform

Introduction:

‍MyVisit, a vendor appointment scheduling platform, faced usability challenges prompting a comprehensive redesign. The goal was to improve user experience and streamline the appointment booking process. Key issues included menu navigation complexities, inadequate provider search visibility, a lack of branch information, and a less-than-optimal booking process.

UX/UI Changes:

1. Easy Menu Navigation:
2. Issue: Users found the existing menu structure confusing, impacting the overall navigation experience.
3. Approach: Redesigned the menu structure, creating an intuitive layout with sections like Explore, Visits, Notifications, and Settings.
4. Visible Provider Search by Sector or Name:
5. Issue: The search functionality was not easily accessible, leading to frustration for users seeking specific vendors.
6. Approach: Introduced a floating menu with a prominently displayed search bar, also saving recent searches for user convenience.
7. Display of Provider Branches:
8. Issue: Lack of information about the number of branches under each provider limited users' ability to make informed choices.
9. Approach: Implemented a comprehensive display of branch information, including a clean map and list interface with service details.
10. Seamless Booking:
11. Issue: Users reported difficulties in the appointment scheduling process, affecting the overall user flow.
12. Approach: Streamlined the booking process to make it more intuitive and user-friendly, reducing friction in appointment scheduling.
13. Check-In Feature:
14. Issue: Users desired a feature that allowed them to check in upon arrival and receive reminders.
15. Approach: Introduced a check-in feature linked to the Notification Center, providing users with a convenient way to manage upcoming visits.

Outcome:The redesign successfully addressed the identified issues, resulting in a more user-centric platform. Users now experience improved navigation, enhanced search visibility, detailed provider information, a streamlined booking process, and a convenient check-in feature. The outcome is a platform that meets user needs more effectively, fostering increased engagement.

Future Considerations:Continuous user feedback and testing remain crucial for ongoing refinements. Future updates will be guided by user insights and emerging UX/UI trends, ensuring that MyVisit remains at the forefront of vendor appointment scheduling solutions.

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